TY - CONF T1 - Balanced Scorecard and the People’s Network: Implementing Change in a Public Libraries Department. JO - 2nd european conference on e-government: St. Catherine’s College Oxford UR - http://books.google.com/books?id=3YZP9nBw7AUC&pgis=1 PY - 2002/01/01 AU - Paul Jinks BA ED - Remenyi D PB - Academic Conferences Limited SP - 486 EP - 486 Y2 - 2025/05/02 ER -